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Let’s face it. Consumers like to see, feel, and “experience” a product before they make a purchase decision. If you can elicit the senses in your on-line presentation of an item, you will increase your chances of making a purchase tenfold. In addition to the basics of an effective web presence, such as complete contact information, a successful furniture sales web site will convey the following: * Credibility of the merchant to provide any product available through the site; * Dimensions, an invigorating text description, and multiple images for each product; * A replacement or repair policy in the event an item is damaged during shipping; * Delivery or shipping options, with pricing; * Customer testimonials from those who have shopped with the merchant; * Full payment options, preferably with telephone, on-line, and invoice credit/debit options. Style and Navigation Again, developing a successful furniture sales site depends on the web designer’s ability to elicit the senses through a careful combination of text and images. “Presentation” design elements, such as Flash and Java components, may be useful in establishing a professional, yet comfortable tone across the site. Site navigation should be effortless and flow seamlessly throughout the entire web site, including on pages that do not relate specifically to products. Subconsciously, the site’s ease of use will affect the prospect-customer’s impression of the merchant. Content Elements As the saying goes, “a picture is worth a thousand words.” This is certainly the case in on-line furniture sales. Each product should include at least two unique photos, complete with thumbnail and enlarged versions, but may have as many as six. The goal here is to encourage the prospect-customer to become familiar with the product, to envision the furniture in their home from all angles in the room. Product descriptions should vibrantly relate the texture, colors, size, and “feel” of each item. Choose words that connect directly to the senses. A throw pillow, for example, could be presented as “a soft burgundy compliment to any sofa pictured above.” Of course, while it is appropriate to be vivid in your product descriptions, remember to remain true to each product’s features. Customer service options are a must. A hyperlink to the merchant’s contact page or customer service area should be available on each page of the site, uniformly. The merchant’s telephone number should also be listed on each page. A shopping cart system is not required, but can certainly promote prospect-customer conversion based on convenience. For the product-based web presence, the next “action step” after selecting a product is to make a purchase decision. If a purchase requires picking up the telephone, the merchant risks losing the customer during this transition. Offering on-line payment with telephone support is the optimal way to promote an on-line sale. Tweaks and Tips * Offering financing options and/or incentive-based sales offers, such as no interest for a 6- or 12-month period, will increase your competitive edge and promote a quicker purchase decision. * When developing content, be sure to include plenty of key terms and phrases in the site’s general text. Search engines such as Google rely on content text, not meta tags, to determine search placement. * Include key terms in image description tags and hyperlinks. Describe each image or link using terms and phrases relevant to the image, industry, and merchant. If you are a furniture merchant attempting to develop your first web presence, seek the advice and support of a full-service small business web design firm. Professional, affordable web design is available. Creating a “do it yourself” site may appear cost effective, however this can quickly become a complicated and time consuming project. Stay focused in your profession, and recruit the wisdom of a web professional.
Last week I was invited by the web community at the European Commission to visit them in Brussels. As you can imagine working in an organisation the size of the European Commission has some unique challenges. With over 400 websites, tens of thousands of pages and 23 languages to accommodate, it is hard to get [...] Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79 |
More Articles:1. Three Things You Must Do When Designing and Building Your Small Business Website By Michael Massie If you are going to have a web presence for your small business, it only makes sense that it should actually help you get more business. In order to do so, your website design should focus on performing only one function – and that’s to convey your sales message to your site visitors in an effective and efficient manner.No matter what your web designer tells you, simplicity is best when building your small business website. While having a website with lots of bright colors and flashy interac… 2. Website Usability - How to Make Your Website User-Friendly In this article we'll cover some basics of website usability, in other words, making your website user-friendly. This article in no way covers everything you should keep in mind prior to designing your website - there is much more. I have listed five questions you should initially consider. I will be brief with each question just to give you a few tips to get you started. Keep in mind that testing is the most important task and should be conducted frequently.a.Do visitors know which page they ar… 3. Perfectly Formed? Recently I have found myself chewing over the pros and cons of on-line forms with a number of clients, so I thought I would set down a few points about how we really ought to be handling that critical moment when the viewer crosses that all important barrier and becomes a customer – or else clicks away and is lost. I do not suggest that there is a right and wrong to this – I just want to share a few ideas about the way we are soliciting for information from our viewers.Consider; our goal is to n… 4. Basic Web Design Principles Home PageHome page should clearly indicate what the site is about. Provide top level navigation on the first page, your logo, and tell to the visitor what he can found on your web site. Your home page should be informative, and should call your visitor on action. Home page is the place where the visitor decides what he will do, click on some of your links, or leave the site. If you have a discount, or if you offer some free service in attempt to make a contact with potential customers, make sure… |
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