Building your website for visitors



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There are numerous articles and sites that advise on how to improve websites for search engine optimisation. SEO is, of course, vital for increasing the number of visitors to a website. However, never forget that it is visitors that turn into customers and make the money. Remember to keep visitors in mind at all times when building and designing a site. With this in mind, here are some pointers…

Professionalism
A site should look professional and has had some time and effort put into it rather than give the impression that it has been put together in someone’s bedroom in their spare time. This immediately gives visitors a good impression of your business and the confidence to make a purchase.

Images
Use images relevant to your product. At www.primaryinsurance.co.uk we use travel images’, as travel insurance is our main product. Using images that contain people rather than graphics works in this industry but might not be right for all.

Colour Scheme
Select a colour scheme that reflects the product you sell. For example our pink, blue and yellow scheme, together with the images, is designed to remind customers of their holiday and think positively when purchasing travel insurance, which is essentially a commodity product. The white space and surround provides subtly and prevents the colours from being too overpowering.

Navigation
Make sure the site is easy to navigate and your main products are in a prominent position on your homepage. Secondary or complementary products can either be listed further down the page or on a separate page. This ensures visitors are drawn to the products that you want them to buy.

Effective copy
Again there are numerous articles on writing effective copy. The key point to remember is that it provides the customer with information about who you are and what you sell whilst containing a reasonable amount of keywords. If the copy reads well, the number of keywords should be acceptable. Always remember to update regularly as customers and search engines love up to date content.

Feedback forms
Feedback forms are a useful way to get ideas for improving your site in a way that benefits your customers. Once implemented conversion should start to increase, meaning you get a greater return on advertising investment.

Contact details
Having a phone number and an address where you can be contacted gives customers confidence that you are an established business and are happier to transact online. Don’t hide away your contact details in the hope no one will use them.

Links
Links in and out of the site should be for the benefit of visitors as well as search engines. Remember you can be selective when obtaining links and make sure all links are relevant to the product you are selling and the industry you operate in.



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Lately I've taken to subscribing to many newsletters and the "free" programs being offered by internet marketers - think Frank Kern, Yanik Silver et al. - and people like Aaron Wall and Shoemoney and that Brian fellow over at Copyblogger.

If you, like me, receive some of these emails, you may have noticed how their sales methods have taken the typical long web page sales pitch and turned it on its side. They've spliced it into emails and videos and feed that info to us in a much more interactive and entertaining manner then the long winded sales pages of old.

So this morning while trying to convince my 21 month old son to go to the park (that's right, to convince him to go to the park) I found that the usual things were not working. That is when it hit me.

Parental persuasion ala Frank Kern

Please note that I have not met nor do I know Frank Kern, and I am only singling him out because his name stuck with me. I suppose this parody below could be recognizable to Jeff Walker's children as well. One last note, I have found the free info they give away as they get you to the offer/pitch/monthly service to be quite valuable.

  • Dad: Hey son, want to go to the park with your favorite car and play on the swings?
  • Son: No!
  • Dad: Oh, did I mention that I found some extra strawberries, your favorite fruit? I figured you would want them and washed some for you. Want to go to the park with your favorite car and play on the swings and have some strawberries?
  • Son: My car...? No!
  • Dad: We can take the little soccer ball and some balloons. We know you like balloons so we bought some extras last night. Want to go to the park with your favorite car and play on the swings, with the ball and the balloons and have some strawberries? You don't have to do anything, just have fun!
  • Son: Balloons...? Where's my car? No!
  • Dad: Hey listen. Its 8:00, the street cleaner will pass soon. If we go now we can also see the street cleaner! You love the street cleaner and if we don't go now who knows when he will pass again.. Maybe never! Want to go downstairs and see the street cleaner, then go to the park with your favorite car and play on the swings, with the ball and the balloons and have some strawberries?
  • Son: Street cleaner...? Balloons...? Where's my car? Hmm... (asks for shoes, walks over to the car...) No!
  • Dad: Listen. If we go down now, we can stop at the bakery. I'll order an espresso (you love the noise from the espresso machine!) and get you some toast and jam (I'll pay; you get this fre.e!) and we can sit at a table outside and watch the street cleaner. Then we can go to the park with your favorite car and play on the swings, with the ball and the balloons and have some strawberries? And one last BONUS: we can stop at the fountain and throw in some rocks!!

    Look, if you don't have fun doing this, later I will take you to the pool.
    YOU CAN"T LOSE!!

  • Son: (getting up on the car...) Yes! Lets do it! (makes some vroom vroom noises with the car).

Father and son head down the elevator out to the bakery. Son demands the water fountain in the park so we head straight there, where strawberries are eaten and some rocks thrown in. Then he says "casa" (hey, we live in Spain) and demands to go home. We stop to watch the street cleaner pass by and head home, not having visited the swings, played with the balloon or balls or had breakfast at the bakery.

(Okay, so in the end I also pick on we folks who buy these things - be they live the internet lifestyle products or self-help books - and don't implement them to the fullest :)



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