How To Write An Effective FAQ Page



Get Web Design Tips and Tricks on mps-web-design.com. How To Write An Effective FAQ Page topic will increase your understanding on Web Design Tips and Tricks. We at mps-web-design.com only provide news, articles, information in Web Design Tips and Tricks. Web Design Tips and Tricks at mps-web-design.com provides the most up to date news and articles. If you have questions please do not hesitate to contact us.

Websites that have multiple pages usually have a Frequently Asked Questions (FAQ) page. There are several good reasons why you should have one.

  1. An FAQ clears out any confusion your prospect might have about buying product. Remember, a confused mind always says no.

  2. It lets a prospect grab key information quickly.

  3. It creates a positive impression with your prospect because you’re acknowledging that their time is precious and they want answers quickly.

  4. An FAQ saves you time. The more answers you provide at your website, the less customer emails you’ll get asking the same questions over and over.

Before you write an FAQ, do some research. Think about your favourite websites and formulate some questions you might ask about their products or services.

Now surf to those websites and review their FAQ pages. Were you able to find answers to your question quickly? Or did you have to scroll or click through pages to find what you were looking for? Were the questions separated into logical categories or were they put in random order?

This should give you an idea of the “do’s” and “dont’s” of creating an FAQ.

Another valuable research technique is to ask good friends or customers to give you feedback on your products or service. What questions popped into their minds when they visited your website. (You might offer a small gift or discount to your customers in exchange for feedback.)

After getting everyone’s comments, assemble the questions and group by category. For example, questions about how quickly you ship products would be under your “Shipping” category, etc.

Write your FAQ in a “Question & Answer” format.

Organize the questions in each category so the most important questions appear near the top.

Create a “Table of Contents” at the top of your FAQ page and put the most asked questions here.

Hyperlink them so your customer just has to click to get to the answer. Or hyperlink your categories at the top of the page.

Here’s a few more tips:

  • Keep your FAQ updated. Are the answers still relevant? Review monthly.

  • Keep your questions and answers concise. No more than a paragraph. If the question requires a long, detailed answer, have a link to a separate webpage.

  • Don’t create your FAQ as a file that a prospect has to download to read. Most people won’t bother, and they’ll leave your site frustrated.

  • Include info and links at the bottom of each FAQ page so that a prospect can contact you if they still have unanswered questions.



Asthma & Allergy Cure -Drug Free! - Never suffer again with this safe, proven, highly effective asthma & allergy treatment $24.86 + per sale High Conversion rate.
Stand-Up Comedy Secrets! - Next Generation System For Quickly Developing Funny Stand-up Comedy Material. Eliminate Writers Block & Get The Big Laughs!


Article Index: | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | 21 | 22 | 23 | 24 | 25 | 26 | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 49 | 50 | 51 | 52 | 53 | 54 | 55 | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | 78 | 79

More Articles:


1. The One Thing
Did you know that in advertising, every ad--and yes, a website is an ad--should contain the following elements? These elements are remembered through the acronym AIDA. A = ATTENTION I = INTEREST D = DESIRE A = ACTION Now what does this mean, and how can you apply it to your website to help you increase your sales? ATTENTIONWhen you are thinking about the website you want to have, don't forget it has to do more than convey information or make a sale. In order to do those things, it first has to g…

2. Appropriate Key Words Choice By Veselin Andreev Andreev
What do the key words represent?Key words - these are the words that the users enter in a given search engine to find services or products you offer. It is extremely important to know what key words they will use. Selecting the appropriate for your activity key words is the first thing you have to do because all other strategies are built on their right choice.How to select the appropriate for you key words?Key words that will work best for you means to describe exactly what you offer and mean…

3. Make your site grow with the times
How do you ensure the continuous flow of sales and other positive aspects that your site gives you? Go on with your usual distribution and promotion of your print ads. As with these prints, your site should be updated in order to have people coming back for recent information. It would be a waste of time and a disappointment for them to go to your site to see the latest and get the read the same things that they have read like one or two years ago. If your site is like this, you have just signed…

4. The Top Ten List Of Website Annoyances!
Easy navigation and usability are one of the most important aspects of creating a 'user friendly' website. However, there are still a 'plethora' of web-sites out there that are, to be politically correct, 'functionally challenged.' Does your website keep people captivated, or does it send them fleeing as soon as they get to the first page? Do you offend your visitors with the following annoyances?1) Music or any voice recording that automatically plays when you enter a site, without giving me…